INFORMATION
How do I order?
How can I pay for my order and how secure is it?
When will I receive my order?
What countries do you ship to?
Shipping timing and cost?
Currencies on this website?
Are there any additional duties or taxes?
How do I choose the correct size?
Can I return, exchange or cancel my order?
Are my boots water resistant?
Colours of products on this website?
How do I wash my boots and/or remove stains?
What is the label of the sheepskin boots on this website?
Are all sheepskin boots you make made in Australia?
How do I order?
To order a product just click 'Buy Now' button, located under product's picture, this will add that particular item to the Shopping Cart. If you wish to add more products to your order please select a product category from the menu on the left of the page and then click 'Buy Now' button under the desired item. Once you have chosen all the items you wish to purchase, in the Shopping Cart choose your Shipping Region and click the 'Checkout' button. This will then commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are automatically calculated during the check out process.
How can I pay for my order and how secure is it?
You can pay for your order using VISA, MasterCard or American Express credit cards through a Secure Credit Card payment facility or by credit cards, debit cards* or by bank transfer through the Secure PayPal payment facility. (*Debit cards are accepted, if they have a Visa or MasterCard logo.)
The Secure Credit Card payment takes place through a secure internet payment service provided by MasterCard and Australia's largest secure online payment provider - Dialect Payment Technologies, who's client list is spanning MasterCard and American Express, major global Banks, Airlines and International Media conglomerates. The payment process is quick and simple and no registration required. Dialect's Payment system is secure - it uses 168 bit SSL high-grade encryption and utilises the best commercially available technology and procedures to protect the security of your online transactions. Your credit card and personal details are encrypted before they are transmitted over the internet. We do not have access to your credit card details, the Dialect Solutions secure payment system debits your credit card at the time of your order and sends us an approval of payment and our system generates an order that we then process. This system is far more secure then receiving your credit card details directly as MasterCard and Dialect Solutions online security arrangements are far superior.
The Secure PayPal payment takes place through a secure internet payment service provided by PayPal, the world's largest online payment provider.
When will I receive my order?
Orders sent within Australia should arrive to you in in approximately 1-2 business days* from the date your order was dispatched.
Orders to locations outside Australia are shipped using AirMail service and usually arrive from 6 to 10 business days* from the date your order was dispatched. In some cases, due to international customs clearance times it could take longer, please check with your local customs authorities to find out the time estimates for receiving parcels from Australia in your country. Delivery times may be longer during the September - March period. (*Estimated time only, may vary).
What countries do you ship to?
We ship worldwide.
Shipping timing and cost?
Orders sent within Australia should arrive to you in in approximately 1-2 business days* from the date your order was dispatched.
Orders to locations outside Australia are shipped using AirMail service and usually arrive from 6 to 10 business days* from the date your order was dispatched. In some cases, due to international customs clearance times it could take longer, please check with your local customs authorities to find out the time estimates for receiving parcels from Australia in your country.
*May vary depending on the destination and local customs clearance. Delivery times may be longer during the September - March period.
Shipping costs are calculated based on the total weight of the products ordered and the delivery location. To see shipping charges, please add a product(s) to the Shopping Cart and select shipping region in the Shopping Cart - you will see the shipping cost in the Shopping Cart.
Currencies on this website?
The main currency on our website is Australian Dollar. When product prices are shown in other currencies - an approximate conversion is used. If you'd like to get a more accurate conversion please use this currency converter. Note, that the final transaction will be processed in Australian Dollars, but converted into your local currency by your credit card provider.
Are there any additional duties or taxes?
Orders may be subject to import duties, taxes and custom processing or clearance or any other fees in your country, as set by your country's government import rules. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the parcel recipient.
How do I choose the correct size?
Refer to our SIZE CHART for extensive information about our footwear sizes displayed in variety of international shoe size standards.
Can I return, exchange or cancel my order?
Yes, you can return, exchange or cancel your order. Please read our POLICIES for more information.
Are my boots water resistant?
Our genuine sheepskin footwear is resilient to the basic elements, but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. Our sheepskin boots are not waterproofed when you receive them, so they won't withstand rain or snow for very long. Using waterproofing spray such as Sheepskin Water & Oil Repellent can help protect the boots from the harsh elements. The first time this coating is applied should ideally be when the footwear is new.
Colours of products on this website?
The product colours on this site are representational only. Actual colours on finished products may vary from those displayed. Sheepskin is a natural product and colours of different pairs of boots may vary slightly in dye penetration from time to time according to the lanolin content within individual skins.
The darker colours may transfer some dye to the feet for some time at the beginning of wearing the new boots.
How do I wash my boots and/or remove stains?
Wet entire boot or shoe with cold water. Add Sheepskin Shampoo & Conditioner to a clean sponge or soft brush. Clean entire area thoroughly and evenly. Once you have washed and rinsed the footwear in cold water, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water. Reshape by stuffing with paper towel. Allow to dry naturally and slowly - DO NOT dry in direct heat or sunlight. You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to.
Please remember:
DO NOT SOAK if possible
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT
DO NOT DRY CLEAN
To remove grease stains you can sprinkle white chalk powder over the stain and leave it for a few minutes. Blow away the excess chalk and gently rub the stain with your hand. You can repeat this a few times until the stain has almost disappeared. If the stain is particularly stubborn you could try gently rubbing it with sandpaper but be aware that this could also remove the colour.
Spotting can occur if the boots come into contact with droplets of water. This can usually be removed by folding the boot onto itself (skin against skin) and gently rubbing it together.
What is the label of the sheepskin boots on this website?
Our Real Australian Sheepskin Boots are made in Australia by Kenggi Australia.
The label of the Sheepskin Boots on this website is:
Made in Australia.
Are all sheepskin boots you make made in Australia?
We are an Australian owned and based company, and we make all our Sheepskin boots in Australia from the finest 100% Australian sheepskin. If you want truly authentic and original Australian Sheepskin boots, made from the best Sheepskin in the world, you've come to the right place!
